V1V2V3Butter & Bread

Love the characters.
Remember the bakery.

Butter & Bread · Instagram content proposal

Opening

You already have multiple stores and update Instagram every day. What is missing is not more updates, but a “reason” for people to remember you and want to keep watching. We suggest adding a recurring cast to Butter & Bread’s account, so every post has a human touch, humour, and your cakes.

Start with the positioning ↓
Yousef waiting for a gift to be opened

Who is this bakery?

1. Brand personality (who this account is)

Familiar faces

Dubai’s most personable cake shop: a recurring cast behind the counter, with little stories unfolding every day.

A Dubai crossroads

Everyday life with guests from many countries: Dubai has people from all over the world, with different ways of greeting, celebrating, and giving gifts—the misunderstandings and humour are already there at the counter.

A cake for the occasion

A cake for every occasion: birthdays, Eid, weddings, graduations… Celebrations are the most natural starting point for a cake shop’s content.

Warm, sweet, unpretentious

Warm, sweet, unpretentious: cakes are already a source of happiness, so the account’s tone is relaxed, warm, and suitable for the whole family.

Meet the people

Familiar faces give every story someone to play off

Stories at Butter & Bread revolve around Shelly and her colleagues, with regular customers joining their everyday moments. Noor follows rules earnestly; the Filipina colleague with glasses brings energy, while her cool-headed Filipino male colleague keeps his replies measured. Yousef, his son and an Indian regular turn ordinary orders into lively exchanges. Reem remains a familiar multilingual customer.

Shelly in the bakery uniform

Shelly

Warm and capable, with a serious streak. She looks after customers and knows how to meet a colleague’s joke.

Noor in the bakery uniform

Noor

A new team member who is earnest and direct. She can read a rule too literally, then correct herself when she spots what she missed.

Six views of the Filipina colleague with glasses

The colleague with glasses

Warm and energetic, with a distinctive low bun and black frames. Small misunderstandings between colleagues often begin with her.

Six views of the Filipino male colleague

The Filipino colleague

Calm and stylish. His measured one-liners can turn a counter conversation in a new direction.

Six views of Yousef in Emirati dress

Yousef

Good-humoured and gracious. He makes clear requests and takes a joke in stride. “One is enough, my friend.”

Six views of Yousef’s son

Yousef’s son

Curious and candid, he asks what comes to mind and often spots a flaw in the logic before the adults do.

Six views of the Indian male regular

The Indian regular

Warm and upbeat, he turns friendly bargaining into a little game. The humour comes from the deal and the reactions.

Reem

Reem

A multilingual regular who loves to help people communicate, sometimes making the moment even livelier.

Seven Butter & Bread story characters together
The seven main characters together: colleagues, regulars and a father and son meet at the counter.
Character relationships among Shelly, colleagues, Yousef and his son, and regular customers
Character relationships: Shelly and her colleagues connect the bakery’s daily life; regulars bring different needs and observations.

Who will watch?

2. Audience profile (who it is for)

Local families and parents

Local Dubai families and mothers: they need birthday cakes for their children and festive desserts, and value cleanliness, health, and reliability.

Dubai’s international young adults

Young people from many countries living and working in Dubai: they enjoy light sketches and forward funny videos to friends or @tag colleagues.

Visitors and new residents

Tourists and people new to Dubai: they want to find a local shop with “good food and a story”.

The shared response

→ What they have in common: funny, warm content makes them stop and share; seeing the cakes makes them think, “I’ll go here next time.”

Why this approach?

3. Why this approach (do not be too narrowly focused)

Only filming products (cake close-ups, how they are made, and new arrivals) can sustain daily posts, but it is hard to make strangers stop, remember you, and share with others.

3/4 : 1/4

Building an account today depends on “people” and “stories”: about 3/4 of the content is entertaining everyday life with the shop’s characters, while 1/4 naturally introduces cakes, stores, and holiday orders. Viewers remember the people first, then the shop.

→ What this shows: light sketches with recurring characters have been proven to attract large amounts of organic traffic on both overseas and Chinese platforms.

Why animated characters?

4. Why animated characters (Pixar style)

Approachable

Approachability: cakes are sweet and joyful by nature. Pixar-style characters are naturally warm and cute, appeal to adults and children, fit a cake shop’s personality perfectly, and are especially suitable for the core customers—families and children.

A clean, consistent visual identity

A healthy, clean brand image: animated visuals are clean and consistent, avoiding the cluttered surroundings and poor lighting that can occur in live-action filming, making the brand look tidier and more premium.

Why animated characters? (continued)

Business as usual, consistent output, and real people

No disruption to business

No disruption to business: staff do not need to stop working to film, the owner does not need to appear on camera, and the stores continue operating as usual.

Consistent output

Consistent output: the characters, visual style, and tone stay consistent in every video—exactly the “brand consistency” you mentioned; videos can also be released reliably every week, without depending on staffing or schedules.

Real people can be added

Real people can be added: if you wish, staff or the woman you find can occasionally appear, either alongside animated characters or in separate live-action filming, as a supplement.

Animation shapes the brand’s visual feel. Real product and health information uses materials and wording confirmed by the bakery.

Three content series

5. Content series (keep the existing three strands + samples first)

(Each sample comes with 3–4 storyboard images, to be included in the layout.)

The greeting ended. The answer didn’t.

Counter partners

One person means a quick greeting. The other has three things to explain.

Reem has three things to tell
Reem has three things to tell
Shelly turns to wrap; Reem keeps talking
Shelly turns to wrap; Reem keeps talking
Shelly brings a stool; Reem learns the short version
Shelly brings a stool; Reem learns the short version
They sit down: what happened to the cat?
They sit down: what happened to the cat?

Story and setting are visual concepts. Actual products in the finished films use bakery-approved materials.

The people outside the call lined up.

Life between languages

Reem is arranging a family photo on a call. Noor carefully lines up the people standing outside it.

Reem talks to family through an earbud
Reem talks to family through an earbud
Noor arranges the people in the shop
Noor arranges the people in the shop
The earbud reveals who the instructions were for
The earbud reveals who the instructions were for
Everyone is ready; take their photo anyway
Everyone is ready; take their photo anyway

Story and setting are visual concepts. Actual products in the finished films use bakery-approved materials.

Open the gift later. Let me see your face now.

Every celebration has its own rules

His family says “open it later”; hers opens gifts in front of the giver. The polite words hide an impatient wish.

Yousef says “open it at home, no rush”
Yousef says “open it at home, no rush”
A quiet sketch shows the reaction he wants
A quiet sketch shows the reaction he wants
Reem touches the ribbon; he takes the front seat
Reem touches the ribbon; he takes the front seat
His final line is still “no rush”
His final line is still “no rush”

Story and setting are visual concepts. Actual products in the finished films use bakery-approved materials.

The message was deleted. The ringtone wasn’t.

Every celebration has its own rules

Her friend asked for a short text tomorrow. Noor sends a long voice note and defends it with a rule she wrote herself.

A short-text request meets a long voice note
A short-text request meets a long voice note
Noor deletes it and reaches for her rulebook
Noor deletes it and reaches for her rulebook
Shelly closes the book: the author is Noor
Shelly closes the book: the author is Noor
She switches to text, but her friend is already awake
She switches to text, but her friend is already awake

Story and setting are visual concepts. Actual products in the finished films use bakery-approved materials.

Character design and story relationships

Consistent uniforms and clear relationships bring familiar faces back

The humour comes from rules, needs and reactions—not accents or identity. Colleagues share everyday moments at the counter, regulars bring specific little situations, and a child’s question can reveal the logic the adults missed.

Shelly’s uniform

Shelly

Her signature updo and coral-pink band remain, paired with a cream uniform and bakery name badge. She steadies the counter and looks after customers.

Noor’s uniform

Noor

Her glasses and headscarf remain, now in sage green with the shared uniform. Her earnestness can take a small rule all the way to its logical extreme.

Yousef · the familiar local customer

Good-humoured and considerate, he enjoys a celebration. He makes specific requests and takes Noor’s rules in stride.

“One is enough, my friend.”

A father and son’s direct question

Curious and candid, the son often asks the key question that helps everyone see whether a rule makes sense.

“But why does it need to be equal?”

A friendly counter game

The Indian regular is upbeat and enjoys turning a bargain into a light-hearted exchange. The humour comes from the specific deal and the reactions.

“Give me your best bakery deal!”

Six views of the colleague with glasses
The colleague with glasses: low bun, black frames and bakery uniform.
Six views of the Filipino male colleague
The Filipino colleague: layered hair, calm expression and team uniform.
Six views of Yousef in Emirati dress
Yousef: white kandura, ghutra and black agal.
Six views of Yousef’s son
Yousef’s son: child-sized traditional white clothing and a small cap.
Six views of the Indian male regular
The Indian regular: everyday clothing and an upbeat manner.
The seven main characters
Seven main characters meet at Butter & Bread.

The characters are fictional. Real bakery and product visuals will use materials approved by the shop.

Storyboard samples

Four parts of “On Average” · about 9–11 seconds each

The story starts with “On average, I’m on time.” Noor applies the same logic to a cake, coffee and croissants, before the pay-envelope reversal. These boards communicate composition and performance; the finished film will be edited as shots rather than shown as reference sheets.

Part 1 storyboard: Noor arrives late and Shelly offers an apron
01 · Late
Yesterday’s early arrival offsets today’s late arrival; Shelly offers an apron.
Part 2 storyboard: averaging birthday ages
02 · Cake
Age 30 and age 20 average to 25.
Part 3 storyboard: averaging coffee and croissants
03 · Average everything
Full sugar meets sugar-free; burnt meets underbaked. Shelly facepalms.
Part 4 storyboard: payroll reversal
04 · Payroll reversal
Double last week, zero this week: Noor’s own logic comes back around.
Detailed sample of part 1 shots 1 and 2
Part 1 · Shots 1–2
Detailed sample of part 1 shot 3
Part 1 · Shot 3
Detailed setting and props for part 2
Part 2 · Setting and props
Detailed sample of part 2 shots 1 and 2
Part 2 · Shots 1–2
Detailed sample of part 2 shots 3 and 4
Part 2 · Shots 3–4

Sample · Part 1 “Late”

About 11.5 seconds · vertical 9:16

Noor hurries into the bakery as the clock reads 9:10. Shelly says she is ten minutes late. Noor explains that she arrived ten minutes early yesterday, so “on average, I’m on time.” Shelly looks at her and offers an apron.

Tap play to watch yesterday’s sample. Use the player controls to turn on sound.

A visual and pacing sample for discussing the characters, setting and story direction.

Future scripts

Four story directions to build on

New in store · Want one?

“Friend-sized” becomes a giant gift box, which unfolds into a twelve-space tasting stand. The new pistachio rose roll stays at the heart of the story.

US and UK service styles

Two training cards make the service questions grow longer and longer, until the customer checks the one thing that matters: eating it warm.

An unusual order

A towering sweet creation and a plain roll become a paired treat; the customer turns an unusual order into six shareable pairs.

The “magic” server

One napkin request grows into a miniature airport. A warm cinnamon roll creates more crumbs, and the customer presses “one more flight” himself.

All four passed the fourth-round review and are candidates for discussion. Filming plans depend on the direction both sides choose.

Reference accounts

Real data from similar accounts:

A coffee shop using recurring characters for everyday counter stories: a single 3 Point Coffee video has about 9.8 million views.

3 Point Coffee

Coffee shop · recurring faces and counter comedy

Public words and private wishes collide. Learn the contrast between speech and action, and how staff protect a customer’s dignity.

9,800,000 views · 1,000,000 likes

A snapshot of the selected original work, not a forecast for Shelly.

Open the original work

When he says black coffee but means Pretty in Pink Lotus
When he says black coffee but means Pretty in Pink Lotus
Original source: TikTok

MorganDrinksCoffee

Learn relationships and timing for Shelly’s Instagram content

Counter sketches: a single Morgan Eckroth video has about 700,000 views; Scubeekitchen has about 100,000 views.

MorganDrinksCoffee

Coffee counter · everyday misunderstandings

Viewers spot the misunderstanding before the character does. This fits a Dubai counter shared by people from many backgrounds.

701,251 views · 82,197 likes

A snapshot of the selected original work, not a forecast for Shelly.

Open the original work

When a customer is on the phone
When a customer is on the phone
Original source: YouTube

fromscratchbaker

Learn relationships and timing for Shelly’s Instagram content

fromscratchbaker

Bakery · customer-and-staff sketches

An ordinary order mix-up creates suspense. A simple clarifying question makes viewers wait for the reveal.

2,145,194 views · 132,389 likes

A snapshot of the selected original work, not a forecast for Shelly.

Open the original work

Where is my Cake Order!?
Where is my Cake Order!?
Original source: YouTube

Bistro Huddy

Learn relationships and timing for Shelly’s Instagram content

Bistro Huddy

Restaurant ensemble · counter dialogue

Recurring characters keep a small mix-up moving through reactions. Borrow the relationships and rhythm to write Shelly’s own everyday stories.

205,787 likes

A snapshot of the selected original work, not a forecast for Shelly.

Open the original work

When Your Server Don't Know and Don't Care
When Your Server Don't Know and Don't Care
Original source: YouTube

Animated sketches can earn a following

Datiaobang · AI everyday sketches on Douyin

Recurring characters

Continuing relationships turn small everyday moments into jokes. Learn the series structure, without copying dialogue.

Local data snapshot

An animated sketch account on a Chinese platform: “Datiaobang” (Douyin) uses AI animation for everyday sketches, with 158,000 followers, 928,000 total likes, and a highest single-video count of 629,000 likes.

Selected work: I’m from Hunan · Open original video

The cross-platform reference shows the appeal of characters and stories. Shelly’s English dialogue and Dubai setting still need their own treatment.

From discovery to a store visit

6. How to attract viewers and bring them into stores

Reach nearby viewers

Add store location tags and local Dubai hashtags to every video so people nearby can discover it.

Show every store

Multiple stores can take turns appearing as story settings (“Today at the XX store”), so every store gets seen.

Plan ahead of celebrations

Plan series ahead of seasonal occasions (Eid, birthday season, and wedding season), and use comments and the profile bio to invite people to “come to the store to order”.

Friends bring friends

Reply to comments in the characters’ voices to increase interaction; viewers will voluntarily share funny content and @tag friends—this is the least expensive way to spread it.

A starting point for working together

7. Possible ways to work together (for discussion)

A four-week trial

We can start with a four-week filming trial: publish a set number of videos each week, see which kinds of stories are most popular, then decide on the monthly rhythm going forward.

A monthly plan

Afterwards, we can offer a monthly package (a fixed number of videos per month), with the specific number to be discussed together in person.

Fees to be discussed in person

Review shares, profile visits and store enquiries together before deciding on the next phase.

Next step

8. Next step

Choose the first store

After you have reviewed this, let’s arrange a 20-minute conversation: which store and products would you most like to promote first, and how often would you like to post?

Make the first three once the direction is agreed

If you approve the direction, we will first make three finished videos so you can see the results.

When people remember those familiar faces, they remember Shelly.

Story appendix

Open the four story beat sheets

The greeting ended. The answer didn’t.

Story beats · Counter partners

Opening

Reem has three things to tell

Escalation

Shelly turns to wrap; Reem keeps talking

Turn

Shelly brings a stool; Reem learns the short version

Ending

They sit down: what happened to the cat?

The people outside the call lined up.

Story beats · Life between languages

Opening

Reem talks to family through an earbud

Escalation

Noor arranges the people in the shop

Turn

The earbud reveals who the instructions were for

Ending

Everyone is ready; take their photo anyway

Open the gift later. Let me see your face now.

Story beats · Every celebration has its own rules

Opening

Yousef says “open it at home, no rush”

Escalation

A quiet sketch shows the reaction he wants

Turn

Reem touches the ribbon; he takes the front seat

Ending

His final line is still “no rush”

The message was deleted. The ringtone wasn’t.

Story beats · Every celebration has its own rules

Opening

A short-text request meets a long voice note

Escalation

Noor deletes it and reaches for her rulebook

Turn

Shelly closes the book: the author is Noor

Ending

She switches to text, but her friend is already awake